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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Judy Gilbert

Judy Gilbert

December 2, 2025

5  out of  5
rating by Judy Gilbert
"Sarah was outstanding. She had some in depth issues that required considerable work to resolve some ownership changes that she was able to work out for me."
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Michael Melcher

December 1, 2025

5  out of  5
rating by Michael Melcher
"I can’t say enough great things about this local insurance company. From day one, they’ve been professional, responsive, and genuinely committed to helping their customers. Anytime I’ve had a question—big or small—they’ve taken the time to explain everything clearly and make sure I fully understood my coverage. Their team is friendly, knowledgeable, and incredibly easy to work with. Claims and policy changes are handled quickly, and they always make you feel like a priority instead of just another account. It’s rare these days to get this level of personal service, and it truly sets them apart. I trust them with both my home and auto insurance, and I’ve never felt more confident that my family and property are protected. Highly recommend to anyone looking for dependable coverage and a company that actually cares about their customers!"
We responded:
"Michael, thank you for your incredible review. We truly appreciate your trust in us for your home and auto insurance. Our team is committed to offering clear guidance, quick support, and personal service, so it means a lot to know that you felt prioritized and well protected. We are grateful for your recommendation and are always here whenever you need us!"
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Lukasz Rostkowski

December 1, 2025

5  out of  5
rating by Lukasz Rostkowski
"Michelle consistently assists with all matters related to vehicle and mortgage insurance. She demonstrates extensive knowledge and is consistently very helpful. I appreciate having her support and am grateful for her assistance."
We responded:
"Thank you so much for your wonderful review! We are delighted to hear that Michelle was able to support you with your vehicle and mortgage insurance needs. She takes great pride in providing knowledgeable, helpful service, your kind words mean a lot to our team. We truly appreciate your trust and are grateful for the opportunity to assist you if you ever need anything in the future, we’re here to help!"
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Don Perrin

November 21, 2025

5  out of  5
rating by Don Perrin
"Aaron and his staff are always great to work with. They respond to any questions quickly and help find the best insurance rates."
We responded:
"Hey Don, we are happy to hear that we have been able to answer all your questions while also finding you some great rates!"
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Abdullah Shahzad

November 21, 2025

5  out of  5
rating by Abdullah Shahzad
"I have been with Aaron’s Agency for about 15 years now. They have always been really helpful. I used to speak with Deborah and once Deborah left Jackie in her place has done a great job. Jackie is always super helpful."
We responded:
"Hi Abdullah, we miss Deb immensely but are happy to hear that Jaque has been able to step up in her absence. Thanks for the great review!"
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Beverly Bennett

November 19, 2025

5  out of  5
rating by Beverly Bennett
"Have been with Hergenhahn for almost 50 years. They have always provided personal/excellent service."
We responded:
"Bev, thank you so much for the great review! Thank you and Ron for the continued business over the years. It’s great customers like you, that make us love what we do! -Aaron Hergenhahn, State Farm Agent "
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Sharlene Thomason

November 15, 2025

5  out of  5
rating by Sharlene Thomason
"Sara responded promptly and provided professional efficient service answering all my questions."
We responded:
"Thanks Sharlene!! I hope you are doing well"
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Peggy Crawford

November 13, 2025

5  out of  5
rating by Peggy Crawford
"I've been insured through this office for over 20 years, always helpful, caring and informative! You couldn't deal with a nicer group of people, thanks"
We responded:
"Peggy, thank you so much for the continued business over the years! It’s so great to hear the experience and stories from our customers who have been with the Hergenhahn Insurance family name for different generations! We look forward to continuing to provide great customer service for the future years to come! -Aaron Hergenhahn, State Farm"
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Kevin Fink

November 10, 2025

5  out of  5
rating by Kevin Fink
"The office is helpful. They are quick to call back and have good customer service. I would recommend."
We responded:
"Thanks for the 5 start review Kevin! We are always striving to provide great customer service. We appreciate the recommendation!!!"
Profile photo of Carol Canada

Carol Canada

November 6, 2025

4  out of  5
rating by Carol Canada
"Aaron was very helpful with my roof investigation and was able to clear up the situation quickly. I find his office staff are very helpful and prompt with call backs and handle all my policies professionally. I would highly recommend Aaron's office for all your insurance needs."
We responded:
"Thanks Carol! I’m glad we were able to clear that up and take you for all your years with State Farm and our agency!"
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mikeela williams

November 5, 2025

5  out of  5
rating by mikeela williams
"Highly recommend Aaron and his team! They’re knowledgeable, patient, and an absolute pleasure to work with."
We responded:
"Thanks for the recommendation Mikaela!! It’s great to hear that we are able to make your experience great!"
Profile photo of Cynthia Campisi-Walton

Cynthia Campisi-Walton

November 5, 2025

5  out of  5
rating by Cynthia Campisi-Walton
"Love this insurance company. Michelle is super helpful!"
We responded:
"Thanks Cynthia! Michelle has been a great addition to our team, always helpful and really cares about our customers"
Profile photo of Victoria Wolf

Victoria Wolf

November 3, 2025

5  out of  5
rating by Victoria Wolf
"Great staff! My husband and I have been with this agency for years and they are always so helpful and friendly."
We responded:
"Thank you Victoria for the 5 Star review! We are so glad that we could help your and your family with your insurance needs. We look forward to providing great customer service for many years to come! -Aaron Hergenhahn, State Farm"
Profile photo of Thomas Schnitker

Thomas Schnitker

October 29, 2025

5  out of  5
rating by Thomas Schnitker
"I just relocated to Illinois and a friend referred me to Aaron for Home and Auto Insurance. They made it super easy and actually saved me a large amount of money! Great team to work with and highly recommend using State Farm and Aaron's team."
We responded:
"Thanks Thomas! I’m thrilled to hear that we were able to help make your move to IL smooth and also save you money. Looking forward to continuing to take care of your insurance needs in the future"
Profile photo of Jose Soto

Jose Soto

October 28, 2025

5  out of  5
rating by Jose Soto
"I've been insured with State Farm since I started driving in 2000 while in H.S. I even compared prices with USAA since I served and State Farm has had better prices with 3 Full coverage and 1 liability vehicles and my home owners insurance. I've been in some accidents and I've always been covered without any complications, they've always been there 24/7 with no hesitations. Thank You State Farm."
We responded:
"Thanks for taking the time to give us a review Jose! It’s great to hear that you had a positive experience with our office. We look forward to continuing take care of your insurance needs in the future!!"
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Jessica Troutt

October 8, 2025

5  out of  5
rating by Jessica Troutt
"I have been with them for 5 years going on 6 now. Every time I call there they are always willing to help the very best that they can and most efficiently. They treat you with the most up respect"
We responded:
"Thanks Jessica! It’s always a pleasure working with you"
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Lee Ann Brackett

September 30, 2025

5  out of  5
rating by Lee Ann Brackett
"The staff are always friendly and helpful. Sara has been easy to communicate with and answers all our questions."
We responded:
"Thanks Lee Ann!! Our team is always striving to be friendly & helpful, awesome to hear we are doing a great job"
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John Brennan

September 29, 2025

5  out of  5
rating by John Brennan
"Very easy to work with!"
We responded:
"Hey John, thanks for the review. Glad to hear we were able to make things easy for you!"
Profile photo of Jon Szychlinski

Jon Szychlinski

September 23, 2025

5  out of  5
rating by Jon Szychlinski
"Aaron along with Deb and Sarah are always easy to connect with and very responsive to customer needs. They are a great group!"
We responded:
"Thanks Jon!! We appreciate the confidence you have in us!!"
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Renata Anjos

September 18, 2025

5  out of  5
rating by Renata Anjos
"Jac is amazing and helped me save a lot of money."
We responded:
"Thanks for the review Renata!! Jaque is a great addition to our office. Always making sure you are getting the right coverage for the right price!!"
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Mary Baker

September 17, 2025

5  out of  5
rating by Mary Baker
"Sara is so helpful and made the insurance process very easy. Thank you!!!"
We responded:
"Thanks for the kind words Mary. I’m so happy Sara was able to make the process smooth and enjoyable for you!"
Profile photo of Karen Cruz

Karen Cruz

September 16, 2025

5  out of  5
rating by Karen Cruz
"First time having my own car Insurance plan and I’m so grateful I chose State Farm. Jaque was the sweetest and super super helpful. The process wasn’t overwhelming at all and pretty easy especially with her help. Amazing coverage and plans I couldn’t be happier."
We responded:
"Thank you for taking the time to give us a great review Karen!! It’s awesome to hear that Jaque was able to find a plan that took care of your coverage needs and made it easy to understand!"
Profile photo of Dave P

Dave P

August 24, 2025

5  out of  5
rating by Dave P
"THE BEST INSURANCE AGENT ANY WHERE!!"
We responded:
"Thanks Dave!!! We appreciate the confidence that you have in us!!"
Profile photo of Ganesan R

Ganesan R

August 4, 2025

5  out of  5
rating by Ganesan R
"Excellent customer service provided by Sara and team on my car and renter’s insurance."
We responded:
"Thanks Ganesan!!! I’m glad Sara did a great job with your auto and renters insurance!!! Thanks again!"
Profile photo of Karen Fitzpatrick

Karen Fitzpatrick

July 14, 2025

5  out of  5
rating by Karen Fitzpatrick
"Sara/State Farm Insurance is just a pleasure to deal with over the phone. She really took the time to get me the BEST rate on car and house insurance. It’s not too often you hang up the phone after dealing with insurance and actually have a smile on your face. I HIGHLY recommend anyone looking to save money on insurance to contact Sara with Hergenhahn Insurance in Yorkville."
We responded:
"Thanks for the great feedback Karen! Sara does a great job of finding the best rates and the right coverage that people need. We appreciate your kind words"